Refund & Cancellation Policy

Last Updated: July 26, 2026

At FindXtra, we strive to provide immediate, high-yield value to independent professionals through curated contract leads, group perk savings, gamified networking, and expert masterclasses.

This Refund & Cancellation Policy outlines the terms governing your 14-day free trial, recurring monthly membership billing, and cancellation procedures across the FindXtra platform.

1. The 14-Day Free Trial Period

  • Risk-Free Trial: All eligible new members entering an active Field receive a 14-day free trial starting on Day 0 of workspace activation.

  • Full Access: During your 14-day trial, you receive complete access to all digital features, including the Curated Lead Packs, Founding Perks Vault, daily desk syncs, and live events (masterclasses and speed mixers).

  • Zero Charge During Trial: If you decide that FindXtra is not the right fit for your business, you may cancel your membership at any point during the 14-day trial period via your account settings or by contacting support@findxtra.com. You will not be charged.

2. Monthly Subscription Cancellations

FindXtra paid memberships operate on a flexible, month-to-month subscription model with no long-term lock-in contracts.

  • Cancel Anytime: You may cancel your paid subscription at any time prior to your next scheduled billing date.

  • How to Cancel: Cancellations can be managed directly through your account dashboard or by submitting an email request to support@findxtra.com at least 24 hours before your billing renewal date.

  • Access Upon Cancellation: When you cancel an active subscription, your membership will remain active until the end of your current paid billing period. You will retain full access to the workspace, lead packs, and perks until that date, after which your account will automatically close and recurring billing will cease.

3. Refund Policy & Rules

To maintain fairness and protect the value of our digital assets (including proprietary lead drops and downloadable contract templates), subscription payments are subject to the following refund rules:

A. Regular Subscription Renewals (Non-Refundable)

  • Once a monthly subscription fee has been billed past the 14-day free trial or processed on your recurring monthly renewal date, subscription payments are non-refundable.

  • Partial-month refunds, pro-rated refunds for unused days, or credits for partial billing cycles will not be issued.

B. Statutory Cooling-Off Period (UK Consumer Rights)

  • Under the UK Consumer Contracts Regulations, consumers generally have a 14-day statutory right to cancel a digital purchase.

  • Express Consent & Digital Content Delivery: By joining the FindXtra Collective workspace, downloading proprietary resources, or accessing live contract leads during an active paid period, you explicitly request immediate performance of the service and acknowledge that your statutory right to cancel and receive a full refund is waived once digital access is granted and content is consumed.

C. Technical & Billing Errors

  • Duplicate Charges: In the event of a technical processing error or duplicate charge caused by our payment gateway, we will issue a full refund immediately upon verification.

  • Unresolved Platform Issues: If a technical error on our part completely prevents you from accessing the platform for more than 48 consecutive hours and our support team is unable to resolve it, a pro-rated refund or account credit may be granted at our discretion.

4. Pre-Launch Pledges & Leaderboard Rewards

  • Unpaid Pledges: Waitlist pledges submitted during Milestones 1–3 carry zero financial obligation and require no payment details. No refunds apply to pledges as no money is collected prior to Day 0 trial activation.

  • Points & Badges: Points, ranks, and leaderboard badges earned during pre-launch referral sprints hold zero cash value and cannot be refunded, exchanged, or redeemed for fiat currency upon exit or cancellation.

5. Contact & Refund Requests

If you believe you have experienced a billing discrepancy, duplicate charge, or technical issue regarding your payment, please submit a direct inquiry:

  • Email: support@findxtra.com

  • Subject Line: Billing Query / Refund Request — [Your Name]

  • Response Time: Our operational support team reviews and responds to all billing inquiries within 1 to 2 business days.